One critical aspect of organizational effectiveness is knowledge management. I’m struggling right now with a failure in knowledge management resulting from a long-time employee having retired, and not captured and documented his vast and intricate knowledge. It’s hard to believe that knowledge capture as an organizational process is not well established, but it really isn’t. Studies have shown that the stronger a sharing and retaining knowledge culture an organization has, the more capable the organization will be in performing effectively. Of course, mere knowledge capture isn’t enough: the organizational culture has to embrace sharing, learning, and knowing to improve job performance. What are the best practices for building a knowledge management culture? I need to find out!